question: 1

Which of the following modules in ServiceNow HR Service Delivery helps HR staff manage employee requests and cases?
A. HR Case Management
B. Employee Document Management
C. Knowledge Management
D. HR Service Portal
✅ correct answer: A
🧠 explanation: HR Case Management allows HR staff to manage, track, and resolve employee requests and cases efficiently.

question: 2

What is the primary benefit of using HR Service Portal in ServiceNow?
A. Automating payroll processing
B. Providing employees with self-service access to HR services
C. Tracking employee performance reviews
D. Storing employee documents
✅ correct answer: B
🧠 explanation: The HR Service Portal provides employees with self-service access to HR services, helping them find information, submit requests, and track progress.

question: 3

Which of the following capabilities is provided by Employee Document Management in ServiceNow HR?
A. Storing employee data
B. Managing performance appraisals
C. Storing and organizing employee-related documents
D. Automating hiring processes
✅ correct answer: C
🧠 explanation: Employee Document Management allows organizations to store and organize employee-related documents, ensuring secure access and compliance.

question: 4

In ServiceNow HR, which of the following actions can be automated using HR Workflow?
A. Employee onboarding
B. Payroll calculations
C. Managing training programs
D. Employee terminations
✅ correct answer: A
🧠 explanation: HR Workflow allows organizations to automate processes such as employee onboarding, streamlining tasks and reducing manual effort.

question: 5

What is the primary purpose of Knowledge Management in ServiceNow HR?
A. To store and manage HR policies and procedures
B. To track employee attendance
C. To manage employee payroll
D. To handle employee case assignments
✅ correct answer: A
🧠 explanation: Knowledge Management helps store and manage HR policies, procedures, and FAQs, making it easier for employees to find the information they need.

question: 6

Which of the following is a key feature of HR Case Management in ServiceNow?
A. Tracking employee performance
B. Managing employee requests and incidents
C. Storing and organizing payroll data
D. Automating recruitment processes
✅ correct answer: B
🧠 explanation: HR Case Management is designed to manage employee requests and incidents, ensuring they are tracked, prioritized, and resolved efficiently.

question: 7

In ServiceNow HR, which of the following is used to organize and categorize HR knowledge articles for employees?
A. Knowledge Base
B. HR Workflow
C. Employee Document Management
D. HR Service Portal
✅ correct answer: A
🧠 explanation: The Knowledge Base organizes HR knowledge articles, making it easier for employees to find relevant information about policies, procedures, and services.

question: 8

Which of the following would likely be managed using ServiceNow HR Case Management?
A. Employee leave requests
B. Employee salary payment
C. Employee performance reviews
D. Employee training schedules
✅ correct answer: A
🧠 explanation: HR Case Management is used to manage and track employee leave requests and other HR-related cases.

question: 9

What is HR Service Delivery in ServiceNow primarily focused on?
A. Managing IT-related service requests
B. Streamlining and automating HR processes
C. Tracking employee work schedules
D. Managing recruitment processes
✅ correct answer: B
🧠 explanation: HR Service Delivery in ServiceNow focuses on streamlining and automating HR processes, improving efficiency and the employee experience.

question: 10

In ServiceNow HR, what can HR staff use to track and manage employee cases and requests?
A. HR Case Management
B. HR Service Portal
C. Knowledge Management
D. Employee Document Management
✅ correct answer: A
🧠 explanation: HR Case Management allows HR staff to track and manage employee cases and requests, ensuring they are resolved efficiently.

question: 11

Which module in ServiceNow HR enables the automation of onboarding tasks such as assigning training and setting up IT access?
A. HR Workflow
B. HR Case Management
C. Employee Document Management
D. HR Service Portal
✅ correct answer: A
🧠 explanation: HR Workflow is used to automate tasks such as onboarding, making the process more efficient and less error-prone.

question: 12

What is ServiceNow HR Service Delivery used for?
A. Managing employee records
B. Streamlining HR processes and improving the employee experience
C. Automating payroll calculations
D. Managing performance reviews
✅ correct answer: B
🧠 explanation: HR Service Delivery streamlines HR processes, automating repetitive tasks and improving the overall employee experience.

question: 13

What can HR Knowledge Management help employees do?
A. Submit HR cases
B. Access HR-related information such as policies and procedures
C. Track their work hours
D. Request performance reviews
✅ correct answer: B
🧠 explanation: HR Knowledge Management allows employees to access HR-related information like policies and procedures, enabling self-service.

question: 14

Which of the following features in ServiceNow HR is used to track the status of HR-related tasks and requests?
A. HR Service Portal
B. HR Case Management
C. Knowledge Management
D. HR Workflow
✅ correct answer: B
🧠 explanation: HR Case Management is used to track and manage the status of HR-related tasks and requests throughout their lifecycle.

question: 15

In ServiceNow HR, which of the following modules supports the management of employee-related documents such as contracts and performance reviews?
A. HR Case Management
B. Employee Document Management
C. HR Service Portal
D. Knowledge Management
✅ correct answer: B
🧠 explanation: Employee Document Management is used to store and manage employee-related documents such as contracts and performance reviews.

question: 16

What does ServiceNow HR help to automate in terms of employee case management?
A. Resolving payroll issues
B. Managing employee requests and case resolutions
C. Conducting performance evaluations
D. Scheduling employee leave
✅ correct answer: B
🧠 explanation: ServiceNow HR helps automate the management of employee requests and case resolutions, ensuring efficiency and tracking.

question: 17

Which of the following can be done using the HR Service Portal in ServiceNow?
A. Track employee performance
B. Access HR services such as leave requests and benefits inquiries
C. Automate onboarding tasks
D. Manage payroll records
✅ correct answer: B
🧠 explanation: The HR Service Portal provides employees with easy access to HR services, including leave requests, benefits inquiries, and more.

question: 18

In ServiceNow HR, what type of information is typically included in the employee record?
A. Employee case details
B. Payroll information
C. Employee performance reviews
D. All of the above
✅ correct answer: D
🧠 explanation: Employee records in ServiceNow HR typically include employee case details, payroll information, and performance reviews, among other data.

question: 19

Which of the following is a common use of HR Service Delivery in ServiceNow?
A. Automating IT service requests
B. Managing service desk incidents
C. Streamlining HR services such as onboarding and benefits administration
D. Managing customer service requests
✅ correct answer: C
🧠 explanation: HR Service Delivery is used to streamline HR services, including onboarding, benefits administration, and other employee services.

question: 20

What is ServiceNow HR Case Management primarily designed for?
A. Managing employee payroll
B. Resolving employee issues and requests
C. Tracking employee attendance
D. Managing recruitment processes
✅ correct answer: B
🧠 explanation: HR Case Management is designed to track and resolve employee issues and requests throughout their lifecycle.

question: 21

What is the role of HR Workflow in ServiceNow HR?
A. Automating HR processes such as onboarding and leave requests
B. Managing employee records
C. Organizing knowledge articles
D. Resolving HR case requests
✅ correct answer: A
🧠 explanation: HR Workflow automates various HR processes, such as onboarding, leave requests, and other administrative tasks.

question: 22

Which module in ServiceNow HR allows HR staff to manage and track performance review processes?
A. HR Case Management
B. Employee Document Management
C. HR Service Portal
D. Performance Management
✅ correct answer: D
🧠 explanation: Performance Management allows HR staff to track and manage performance review processes for employees.

question: 23

What is the primary function of the HR Service Portal in ServiceNow?
A. Storing employee documents
B. Providing employees with access to HR services and information
C. Tracking performance reviews
D. Managing payroll
✅ correct answer: B
🧠 explanation: The HR Service Portal provides employees with self-service access to various HR services and information.

question: 24

What is the benefit of using Knowledge Management in ServiceNow HR?
A. Automates HR case resolutions
B. Allows HR to store and organize policies, procedures, and FAQs for easy access
C. Manages payroll data
D. Tracks employee attendance
✅ correct answer: B
🧠 explanation: Knowledge Management allows HR to store and organize policies, procedures, and FAQs, making it easy for employees to access critical information.

question: 25

Which of the following modules is used for managing employee service requests in ServiceNow HR?
A. Employee Document Management
B. HR Service Portal
C. HR Case Management
D. Knowledge Management
✅ correct answer: C
🧠 explanation: HR Case Management is used to manage and resolve employee service requests effectively.

question: 26

Which ServiceNow HR module is used to automate and streamline employee onboarding?
A. HR Workflow
B. Employee Document Management
C. HR Service Portal
D. HR Case Management
✅ correct answer: A
🧠 explanation: HR Workflow is used to automate employee onboarding tasks and make the process more efficient.

question: 27

Which ServiceNow HR feature helps employees track the status of their HR cases and requests?
A. HR Service Portal
B. Employee Document Management
C. HR Case Management
D. Knowledge Management
✅ correct answer: C
🧠 explanation: HR Case Management helps employees track the status of their HR cases and requests, ensuring transparency and efficiency.

question: 28

What type of information is stored in Employee Document Management in ServiceNow HR?
A. Employee payroll records
B. Employee performance reviews
C. Employee documents such as contracts and tax forms
D. Employee attendance records
✅ correct answer: C
🧠 explanation: Employee Document Management stores employee documents such as contracts, tax forms, and other essential records.

question: 29

Which module in ServiceNow HR provides an easy-to-use interface for employees to access HR-related services?
A. Employee Document Management
B. HR Service Portal
C. HR Case Management
D. Knowledge Management
✅ correct answer: B
🧠 explanation: The HR Service Portal provides employees with an intuitive interface to access HR-related services and information.

question: 30

In ServiceNow HR, which of the following helps streamline HR processes such as leave requests and performance evaluations?
A. HR Service Portal
B. HR Case Management
C. HR Workflow
D. Employee Document Management
✅ correct answer: C
🧠 explanation: HR Workflow helps streamline various HR processes, including leave requests and performance evaluations, through automation.