question: 1

What is the primary goal of Cloud Performance Governance (CPG) in ServiceNow?
A. To ensure applications are always up-to-date
B. To track user engagement across cloud services
C. To monitor, control, and optimize cloud service performance and cost
D. To automate security patching for cloud applications
✅ correct answer: C
🧠 explanation: CPG focuses on managing cloud service usage, ensuring optimal performance, cost-effectiveness, and compliance with governance policies.

question: 2

Which of the following is a key component of the Cloud Performance Governance Framework?
A. ServiceNow Incident Management
B. Policies for resource allocation, optimization, and cost control
C. Cloud data storage and backup strategies
D. Email management for cloud service teams
✅ correct answer: B
🧠 explanation: The CPG framework includes policies for ensuring cloud resources are allocated, optimized, and cost-controlled effectively.

question: 3

Which tool in ServiceNow provides real-time monitoring and visualization of cloud service performance?
A. Performance Analytics
B. Virtual Machine Dashboard
C. Cloud Monitoring Tool
D. Service Catalog
✅ correct answer: A
🧠 explanation: Performance Analytics in ServiceNow provides the tools to monitor and visualize cloud service performance in real time.

question: 4

What is the role of Cloud Service Level Agreements (SLAs) in Cloud Performance Governance?
A. To track user permissions
B. To ensure that cloud services meet agreed-upon performance and availability targets
C. To automate incident management
D. To manage cloud provider relationships
✅ correct answer: B
🧠 explanation: SLAs set the performance and availability targets for cloud services, ensuring they meet the business requirements and expectations.

question: 5

Which of the following is a best practice for cost optimization in cloud performance governance?
A. Consolidating cloud providers
B. Continuously monitoring cloud usage and optimizing resources
C. Reducing security controls to save cost
D. Allowing unrestricted access to all cloud resources
✅ correct answer: B
🧠 explanation: Continuous monitoring of cloud resources and optimizing usage is a key strategy to keep cloud costs in check.

question: 6

What is Cloud Cost Management responsible for in Cloud Performance Governance?
A. Allocating budget across departments
B. Tracking cloud resource utilization and cost forecasting
C. Configuring network routers for cloud environments
D. Automating incident resolutions
✅ correct answer: B
🧠 explanation: Cloud Cost Management tracks the utilization of cloud resources, helps with forecasting costs, and ensures that the cloud budget is adhered to.

question: 7

Which of the following best describes Cloud Security Governance in ServiceNow?
A. Managing user passwords for cloud applications
B. Enforcing security policies to meet compliance requirements
C. Tracking cloud vendor performance
D. Automating security patching across cloud instances
✅ correct answer: B
🧠 explanation: Cloud Security Governance ensures that cloud services comply with security policies and industry regulations to mitigate risks.

question: 8

What type of report does ServiceNow use to show cloud performance trends over time?
A. Heat Map
B. Trend Line Report
C. Pie Chart
D. Incident Report
✅ correct answer: B
🧠 explanation: A Trend Line Report helps visualize cloud performance trends over time, enabling teams to track changes and identify issues early.

question: 9

Which of the following cloud governance actions can be automated in ServiceNow?
A. Cloud provider billing
B. Security policy enforcement and compliance checks
C. Manual application upgrades
D. User training sessions
✅ correct answer: B
🧠 explanation: ServiceNow enables the automation of cloud governance tasks, including security policy enforcement and compliance checks.

question: 10

Which of the following cloud performance indicators is most useful for identifying performance bottlenecks in cloud applications?
A. Cloud service cost per month
B. Application downtime and error rates
C. User login frequency
D. Cloud provider revenue growth
✅ correct answer: B
🧠 explanation: Downtime and error rates are key performance indicators that help identify bottlenecks or issues affecting cloud service performance.

question: 11

What is the primary benefit of cloud resource optimization in the context of Cloud Performance Governance?
A. Improved customer support
B. Enhanced cloud service uptime
C. Reduced operational costs and better resource allocation
D. Increased user access to cloud environments
✅ correct answer: C
🧠 explanation: Cloud resource optimization aims to reduce operational costs and ensure efficient allocation of cloud resources for maximum value.

question: 12

Which of the following tools in ServiceNow allows you to create dashboards for monitoring cloud performance metrics?
A. Performance Analytics
B. Service Portal
C. Cloud Resource Manager
D. Cloud Monitoring Plugin
✅ correct answer: A
🧠 explanation: Performance Analytics provides tools for creating customizable dashboards to track cloud performance metrics and KPIs.

question: 13

What is a common use of automated policies in Cloud Performance Governance?
A. Setting cloud provider SLAs
B. Enforcing cloud resource usage policies
C. Conducting user training
D. Managing customer feedback
✅ correct answer: B
🧠 explanation: Automated policies help enforce cloud resource usage policies to ensure that cloud resources are used efficiently and in compliance with governance standards.

question: 14

Which of the following cost optimization techniques can be applied to cloud services?
A. Regular cloud resource reviews and scaling down unused resources
B. Increasing cloud resource allocation
C. Avoiding automation for cost tracking
D. Using single cloud providers for all services
✅ correct answer: A
🧠 explanation: Regular reviews and scaling down unused resources are effective ways to optimize costs in cloud environments.

question: 15

What is the purpose of cloud compliance audits within Cloud Performance Governance?
A. To ensure that cloud services are used in a secure and compliant manner
B. To calculate cloud service pricing
C. To track user activity across the cloud
D. To report on hardware performance
✅ correct answer: A
🧠 explanation: Compliance audits ensure that cloud services are operating within security, regulatory, and legal requirements.

question: 16

Which of the following ServiceNow features can help identify underperforming cloud services based on usage and resource allocation?
A. Cloud Health Monitor
B. Cloud Performance Analytics
C. Incident Management
D. Cloud SLAs
✅ correct answer: B
🧠 explanation: Cloud Performance Analytics helps monitor the performance of cloud services and identify underperforming services based on usage data.

question: 17

How does ServiceNow’s Cloud Performance Governance help manage cloud service lifecycle stages?
A. By assigning manual tasks for each stage
B. By automating the service lifecycle and integrating with cloud platforms
C. By tracking the number of cloud providers used
D. By limiting cloud usage to specific departments
✅ correct answer: B
🧠 explanation: ServiceNow automates cloud service lifecycle stages, enabling seamless integration with cloud platforms and providing better visibility and management.

question: 18

Which of the following describes a System of Record (SoR) in the context of Cloud Performance Governance?
A. A cloud application that supports core business functions and data storage
B. A tool used for cloud billing management
C. A reporting system for tracking cloud usage
D. A dashboard displaying cloud performance metrics
✅ correct answer: A
🧠 explanation: A System of Record (SoR) in cloud governance refers to an application or system that holds and manages critical business data for the organization.

question: 19

Which of the following is an important outcome of cloud resource monitoring in Cloud Performance Governance?
A. Detection of cloud billing errors
B. Identification of security risks and vulnerabilities
C. Tracking of cloud resource utilization and performance issues
D. Setting cloud service pricing strategies
✅ correct answer: C
🧠 explanation: Cloud resource monitoring helps identify performance issues and underutilized resources, enabling more effective resource management.

question: 20

What is the role of cloud cost allocation in Cloud Performance Governance?
A. To reduce cloud service provider charges
B. To ensure accurate distribution of cloud costs across departments or teams
C. To prevent unauthorized access to cloud services
D. To automate the scaling of cloud resources
✅ correct answer: B
🧠 explanation: Cloud cost allocation ensures that cloud expenses are accurately distributed to the relevant departments or teams for cost accountability and transparency.

question: 21

What is the purpose of using cloud tagging in Cloud Performance Governance?
A. To enable automatic scaling of cloud resources
B. To categorize and track cloud resources for better cost management and reporting
C. To assign user permissions to cloud resources
D. To set service-level agreements (SLAs) for cloud providers
✅ correct answer: B
🧠 explanation: Cloud tagging is used to categorize and track cloud resources, helping with cost management, resource allocation, and reporting.

question: 22

Which of the following cloud performance indicators is most useful for measuring the availability of cloud services?
A. Error rates
B. Response times
C. Service uptime
D. User logins
✅ correct answer: C
🧠 explanation: Service uptime is a key indicator for measuring the availability of cloud services, ensuring they are operational and accessible as needed.

question: 23

What is the main benefit of integrating third-party cloud management tools with ServiceNow’s Cloud Performance Governance?
A. To automate cloud service provisioning
B. To improve collaboration between cloud vendors and internal teams
C. To extend cloud service monitoring, reporting, and optimization capabilities
D. To increase the cost of cloud services
✅ correct answer: C
🧠 explanation: Integrating third-party cloud management tools with ServiceNow extends monitoring, reporting, and optimization capabilities, ensuring a holistic cloud governance solution.

question: 24

In Cloud Performance Governance, what does Cost Transparency ensure?
A. That cloud costs are divided among multiple cloud providers
B. That cloud services are priced according to usage
C. That users are charged based on resource consumption
D. That the cloud billing model is transparent and understandable for stakeholders
✅ correct answer: D
🧠 explanation: Cost Transparency ensures that cloud billing and cost allocation models are clear and understandable, promoting accountability and visibility within organizations.

question: 25

Which ServiceNow feature helps identify cost optimization opportunities in cloud usage?
A. Cloud Resource Planner
B. Cloud Cost Management
C. Performance Analytics
D. Cloud Security Scanner
✅ correct answer: B
🧠 explanation: Cloud Cost Management provides insights into cloud costs and usage patterns, helping organizations optimize resources and reduce unnecessary spending.

question: 26

What is the primary purpose of the Cloud Performance Dashboard in ServiceNow?
A. To track the performance of cloud service providers
B. To display real-time cloud performance metrics
C. To manage user access to cloud services
D. To calculate the total cost of cloud services
✅ correct answer: B
🧠 explanation: The Cloud Performance Dashboard provides real-time visibility into cloud service performance, enabling effective monitoring and decision-making.

question: 27

Which of the following cloud governance actions helps ensure security compliance in cloud environments?
A. Automated incident response workflows
B. Regular cloud service provider assessments
C. Enforcing multi-factor authentication for cloud access
D. Setting up cloud billing reports
✅ correct answer: C
🧠 explanation: Enforcing multi-factor authentication (MFA) for cloud access is an effective security measure to ensure compliance with security policies and regulations.

question: 28

Which Cloud Performance Governance action is important for mitigating risks in cloud environments?
A. Applying cost-saving measures
B. Monitoring user login patterns
C. Setting up security policies and compliance checks
D. Scaling cloud services based on demand
✅ correct answer: C
🧠 explanation: Security policies and compliance checks help mitigate risks by ensuring that cloud services comply with necessary security and regulatory requirements.

question: 29

What is the significance of Cloud Service Tiering in Cloud Performance Governance?
A. To prioritize cloud services based on business importance
B. To categorize cloud providers
C. To automate incident management
D. To reduce the number of cloud providers used
✅ correct answer: A
🧠 explanation: Cloud Service Tiering categorizes cloud services based on their strategic importance and business value, helping prioritize resources and optimize management efforts.

question: 30

How does Cloud Performance Governance impact cloud service delivery?
A. By enforcing strict rules on service availability
B. By optimizing resource allocation and controlling costs
C. By managing the selection of cloud providers
D. By tracking customer satisfaction with cloud services
✅ correct answer: B
🧠 explanation: Cloud Performance Governance optimizes resource allocation and controls cloud service costs, ensuring that cloud services are delivered efficiently while meeting business needs.