question: 1

Which of the following is the primary goal of Software Asset Management (SAM)?
A. To track hardware assets
B. To ensure compliance with software licenses
C. To monitor network traffic
D. To manage service requests
✅ correct answer: B
🧠 explanation: The primary goal of SAM is to ensure compliance with software licenses, helping organizations avoid legal and financial risks.

question: 2

What is the purpose of the SAM Optimization Model?
A. To help track software installation counts
B. To guide organizations in optimizing their software asset management processes
C. To manage hardware asset lifecycles
D. To generate reports on software usage
✅ correct answer: B
🧠 explanation: The SAM Optimization Model helps organizations assess and optimize their software asset management processes, ensuring more efficient license usage and compliance.

question: 3

Which of the following activities is part of the Software Asset Management lifecycle?
A. Purchase and installation
B. Configuration and patching
C. Decommission and disposal
D. All of the above
✅ correct answer: D
🧠 explanation: The SAM lifecycle includes activities from purchase and installation to configuration, patching, and eventually decommissioning and disposal of software.

question: 4

Which data source is typically used by SAM to track software usage?
A. Network traffic logs
B. Configuration Management Database (CMDB)
C. License management tools
D. Service Desk records
✅ correct answer: C
🧠 explanation: License management tools are used by SAM to track software usage, helping organizations monitor license consumption and compliance.

question: 5

What is a true-up in the context of Software Asset Management?
A. The process of installing updates on software
B. The process of adjusting license counts during a true-up audit
C. The process of identifying software vulnerabilities
D. The process of adding new software products to the portfolio
✅ correct answer: B
🧠 explanation: A true-up is the process of adjusting license counts during a license audit, ensuring the organization is in compliance with their software agreements.

question: 6

Which of the following is a key benefit of implementing Software Asset Management?
A. Reduced hardware costs
B. Improved software compliance and reduced audit risk
C. Decreased employee productivity
D. Increased network traffic
✅ correct answer: B
🧠 explanation: One of the primary benefits of SAM is improved software compliance and reduced risk of license audits, helping organizations avoid legal and financial penalties.

question: 7

Which of the following tools is typically used to manage software license compliance?
A. Discovery tools
B. Software asset management platforms
C. Network monitoring tools
D. Incident management tools
✅ correct answer: B
🧠 explanation: Software asset management platforms are designed to manage software license compliance, track usage, and ensure that the organization adheres to software license agreements.

question: 8

What does software normalization refer to in the context of SAM?
A. The process of making software installations more secure
B. The process of standardizing software naming conventions
C. The process of regular software patching
D. The process of removing unused software from systems
✅ correct answer: B
🧠 explanation: Software normalization involves standardizing software naming conventions to ensure that software is correctly identified and tracked in SAM tools.

question: 9

In SAM, what is the primary purpose of the CMDB?
A. To store data on network traffic
B. To manage incidents and service requests
C. To store configuration details of software and hardware assets
D. To track employee performance
✅ correct answer: C
🧠 explanation: The CMDB (Configuration Management Database) stores configuration details of software and hardware assets, making it essential for effective Software Asset Management.

question: 10

What type of data is typically included in a Software License Compliance Report?
A. Software installation dates
B. Active users of each software
C. Total number of licenses purchased vs. used
D. Network bandwidth usage
✅ correct answer: C
🧠 explanation: A Software License Compliance Report typically includes data such as the total number of licenses purchased vs. used, helping track license compliance.

question: 11

Which of the following software models is used in SAM to manage the lifecycle of software assets?
A. Waterfall Model
B. Agile Model
C. ITIL Software Asset Management Model
D. DevOps Model
✅ correct answer: C
🧠 explanation: The ITIL Software Asset Management Model is a best practice framework used to manage the lifecycle of software assets from acquisition to decommissioning.

question: 12

In SAM, what does the term “compliance gap” refer to?
A. The time it takes to install software updates
B. The difference between the number of licenses owned and the number of licenses being used
C. The delay in software deployment
D. The time it takes to resolve a software issue
✅ correct answer: B
🧠 explanation: A compliance gap occurs when there is a discrepancy between the number of licenses owned and the number of licenses being used, leading to potential compliance issues.

question: 13

What is a software reconciliation process in SAM?
A. Adjusting software purchase records
B. Identifying unused software
C. Matching installed software with purchased licenses
D. Normalizing software names
✅ correct answer: C
🧠 explanation: Software reconciliation involves matching installed software with the purchased licenses, ensuring that an organization is compliant with its licensing agreements.

question: 14

Which of the following can be a source of data for software asset discovery?
A. Service Desk records
B. Software inventory scans
C. Employee emails
D. Network traffic logs
✅ correct answer: B
🧠 explanation: Software inventory scans provide critical data for software asset discovery, helping identify installed software and track license usage.

question: 15

What is the role of the SAM Manager in an organization?
A. To manage incident tickets
B. To oversee the software asset management program and ensure compliance
C. To oversee the purchasing department
D. To develop software applications
✅ correct answer: B
🧠 explanation: The SAM Manager is responsible for overseeing the software asset management program, ensuring compliance with software licenses, and optimizing software usage.

question: 16

Which of the following actions should be performed when a software audit is triggered?
A. Stop all software installations
B. Prepare and provide accurate software usage and license data
C. Ignore the audit request
D. Delay the response to the audit
✅ correct answer: B
🧠 explanation: When a software audit is triggered, it’s important to prepare and provide accurate software usage and license data to ensure compliance.

question: 17

Which of the following is a best practice in Software Asset Management?
A. Ignore software usage reports
B. Regularly review software licenses to ensure compliance
C. Install as many software programs as possible
D. Use unlicensed software for testing purposes
✅ correct answer: B
🧠 explanation: A best practice is to regularly review software licenses to ensure compliance with licensing agreements, avoiding legal and financial penalties.

question: 18

Which of the following tools is used to help manage and track software entitlements?
A. Software Discovery Tool
B. SAM Tool
C. CMDB
D. Service Catalog
✅ correct answer: B
🧠 explanation: SAM Tools are specifically designed to track software entitlements, helping manage licenses and ensure compliance.

question: 19

What is the purpose of software usage tracking in SAM?
A. To generate incident tickets
B. To identify the most popular software programs
C. To monitor and report on the use of software licenses
D. To schedule software patches
✅ correct answer: C
🧠 explanation: Software usage tracking helps monitor and report on software license usage, ensuring that organizations do not exceed their entitlements.

question: 20

What is the role of software decommissioning in SAM?
A. To ensure software is updated regularly
B. To track software installation across devices
C. To remove unused or expired software from systems
D. To allocate software licenses
✅ correct answer: C
🧠 explanation: Software decommissioning involves removing unused or expired software from systems, ensuring that unnecessary licenses are not consuming resources.

question: 21

What does the term software entitlement refer to in SAM?
A. The total number of users licensed to use a software
B. The set of rights granted by a software license
C. The total number of software installations across the organization
D. The number of software patches applied
✅ correct answer: B
🧠 explanation: Software entitlement refers to the set of rights granted by a software license, including usage rights, restrictions, and any associated conditions.

question: 22

Which of the following is the most important task when preparing for a software audit?
A. Stop all software usage
B. Ensure software installations are compliant with licenses
C. Remove all software from devices
D. Ignore the audit request
✅ correct answer: B
🧠 explanation: The most important task when preparing for a software audit is to ensure that software installations are compliant with the licenses to avoid penalties.

question: 23

Which of the following software asset management activities helps in tracking license usage?
A. Software normalization
B. Software usage tracking
C. Software patch management
D. Software decommissioning
✅ correct answer: B
🧠 explanation: Software usage tracking helps track how often and by whom software is being used, which is key to maintaining license compliance.

question: 24

In the context of SAM, what does the term “compliance position” mean?
A. The number of licenses purchased
B. The number of software installations across the organization
C. The alignment between software usage and licensing agreements
D. The software patch levels on devices
✅ correct answer: C
🧠 explanation: The compliance position refers to the alignment between software usage and the terms of the licensing agreements, which helps ensure the organization is compliant.

question: 25

What is the purpose of software optimization in SAM?
A. To remove unused software
B. To ensure that software is updated with the latest patches
C. To identify opportunities to save costs and ensure efficient license usage
D. To standardize software versions across all devices
✅ correct answer: C
🧠 explanation: Software optimization aims to identify opportunities to save costs and ensure efficient license usage, reducing over-licensing and under-licensing issues.

question: 26

Which of the following is not part of the SAM optimization model?
A. License Compliance
B. Software Usage Optimization
C. Software Purchase Optimization
D. Incident Management
✅ correct answer: D
🧠 explanation: Incident Management is not part of the SAM optimization model, which focuses on aspects such as license compliance, software usage optimization, and software purchase optimization.

question: 27

In SAM, what is the key objective of a license reconciliation process?
A. To compare the purchased licenses with the installed software
B. To ensure that all users have access to the software
C. To schedule software updates
D. To remove unused software
✅ correct answer: A
🧠 explanation: The license reconciliation process is crucial to compare the purchased licenses with the installed software, ensuring compliance and avoiding license overages.

question: 28

What is a true-up process in Software Asset Management?
A. The process of installing the latest software version
B. The process of updating the software license agreement
C. The process of reconciling purchased licenses against usage
D. The process of terminating unused software subscriptions
✅ correct answer: C
🧠 explanation: A true-up is the process of reconciling the purchased licenses against actual usage, especially when preparing for software audits.

question: 29

Which of the following software asset management practices helps identify opportunities for cost savings?
A. License optimization
B. Software discovery
C. Software decommissioning
D. Software patching
✅ correct answer: A
🧠 explanation: License optimization helps identify opportunities for cost savings by ensuring that software licenses are efficiently allocated and not over-licensed.

question: 30

What does the term software decommissioning refer to in SAM?
A. Upgrading software versions
B. Removing software that is no longer in use or required
C. Installing new software
D. Running software in a testing environment
✅ correct answer: B
🧠 explanation: Software decommissioning involves removing unused or expired software from systems, ensuring that organizations don’t incur unnecessary licensing costs.